About SheMo Noransom

SheMo Noransom is the ransomware response and data recovery brand of Zhengzhou SheMo Information Technology Co., Ltd. (Unified Social Credit Code 91410100MA45JR6N2F), based in the Zhengzhou High-tech Industrial Development Zone, Henan, China.

We do one thing: help organizations that have already been hit get their operations and data back, and make sure the same path cannot be used a second time. Our clients are IT managers, information-centre teams and responsible executives at enterprises and public-sector organizations across manufacturing, healthcare, government, education, finance, retail, logistics and construction.

We are not a security product reseller and have no interest in selling appliances or licences. When a call comes in, three questions matter: is encryption still spreading, how much data can be recovered, and where did they get in.

Ransomware response is easily driven by panic and sales talk, so we put our position first.

• No ransom payment, no negotiation on your behalf. We do not contact attackers, bargain over prices, or buy or transfer cryptocurrency. Receiving a decryptor is not the same as getting data back, and paying marks an organization as a payer.
• Data first; core production systems first. Recovery order follows business impact, not technical convenience. Get core operations running, then backfill historical and archived data.
• Honest assessment; no promises we cannot keep. Whether data can be decrypted depends on the family and version, not on willingness to pay. Any claim of "100% decryption" or "guaranteed recovery" is false. We would rather state the limits up front than spend your time window on an uncertain approach.
• Forensics that holds up. Evidence is preserved before the environment is changed, and reports separate what is confirmed from what is reasoned inference, so they can support a police filing and internal compliance records.
• No controls that do not change real risk. Hardening is designed around the intrusion paths actually used in the wild, and is not tied to any vendor's products.

Five service lines follow one response chain. They can be engaged separately or chained together within a single incident.

• Ransomware decryption: family and version identification, recoverability assessment, decryption and structured-data repair, verification of recovered data.
• Incident response: blast-radius assessment, containment, evidence preservation, eradication of backdoors and persistence, escort through recovery.
• Data recovery: backup and snapshot repair, file-level SQL Server, Oracle and MySQL repair, extraction of unencrypted remnants and fragments, array and NAS structure recovery.
• Attack forensics: evidence acquisition, timeline reconstruction, entry-point determination, exfiltration assessment, forensic reporting.
• Security hardening: exposure reduction, remote access and account governance, patch and configuration baselines, privilege and network segmentation, backup rebuild with restore testing.

Covered platforms include Windows and Linux servers, VMware ESXi and Hyper-V, Synology and QNAP NAS units, mainstream databases, and business systems such as ERP, OA, HIS and MES.

How we work

• Intake runs 24/7. We respond quickly, issue containment instructions by phone first, then arrange remote access.
• Work is primarily remote, through a controlled channel with an operation log retained. Engineers are dispatched on site when physical media must be handled, the environment does not permit remote access, or the client prefers it — with nationwide coverage.
• All work happens on read-only images or copies. Original disks are never written to, which prevents a second round of damage and preserves the original evidence needed for a police filing.

What we commit to

• Assess before acting. No recovery work proceeds before the recoverability assessment is complete and the plan and fees are confirmed.
• Report the assessment honestly. If we conclude data is unrecoverable we say so, and advise on rebuilding and re-entering data instead.
• Verify before handover. Recovered data passes integrity, database consistency and business sampling checks, and is delivered with a verification checklist.
• Confidentiality. Client data and environment information we encounter are handled under the confidentiality terms; working copies are deleted after the engagement and a deletion confirmation can be issued.
• No fear-selling. We do not use inflated risk descriptions to force decisions; assessments and recommendations rest on evidence.

Emergencies: call the hotline shown in the header and footer, and be ready with three things — when it was noticed, how many hosts and systems are affected, and what has already been done. We issue containment instructions on that first call.

Non-urgent enquiries: email or WeChat works. Including the ransom note text and the appended extension helps us give a first read before anything else.

Sending samples: provide only the ransom note and two or three encrypted sample files with no sensitive content. Do not send files containing customer records, financial data or personal information.

Full contact details, service hours and sample submission requirements are on the Contact page.